Return Policy

How to Return Products?

1. Read the terms on this page

2. contact our customer service department on (+88 01798 222 111/000)

3. Pack device appropriately to avoid damage in transit

4. using a recorded, insured delivery service, sent the device and completed returns

We hope that our customer are delighted with their purchases however, if you are not Satisfied with your product, please read this page carefully to ensure that your cancellation,Exchange or repair goes as smoothly and quickly as possible.

Cancellation Policy up to 7 days after receiving your phone

To cancel your agreement, please contact our customer service (+880 1798 222 111/000) Under the “consumer contract (Information, cancellation and Additional Charges) Regulations 2015”,you have the rights to cancel your mobile phone contract within 7 days after getting Your phone without incurring any costs, so long as you haven’t used it, and you return it to us in pristine condition. If these conditions are not met then we may have to cancel your mobile phone contract and you will be liable for the full terms of the contract, so please read them carefully!

How do I return an item purchased on Buymobile?

Conveniently place your return request by contacting us through email / phone if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.


Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories. Upon arrival in our warehouse, we will conduct a quality check of the item. If a return is invalid then we will notify you and send the item(s) back to you.

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

- Returns including all replacements/pickups are done free of cost.

- We ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.


There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.

-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

What is Buymobile's Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 7 days of delivery

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

When are Refunds provided?

We work to provide the best online shopping experience. In securing our customers funds. Refunds are issued when we cannot provide replacement.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

If you don't get the return within the promised date, contact us immediately.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.