Payment

What are the modes of payment for purchasing on Buymobile.com.bd?

We accept the following modes of payment:

• Debit/Credit Cards/Netbanking of all major banks

• Cash On Delivery (COD)

• Credit Card EMI (City Bank)

What is COD (Cash On Delivery)? Are there any additional charges for COD orders?

COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. Buymobile offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying,The maximum order value for cash on delivery (COD) payment is BDT 25,000, Foreign currency cannot be used to make a COD payment. Only Bangladeshi Taka accepted.

How do I pay using a credit/debit card?

We accept payment made by credit/debit cards issued in Bangladesh/International

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, Expiry date, Three digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Buymobile?

Your online transaction on Buymobile is secure with the highest level of transaction security currently available on the internet. Buymobile uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Buymobile are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transaction, providing an additional layer of security through identity verification

What steps does Buymobile take to prevent card fraud?

Buymobile realizes the importance of a strong fraud detection and resolution capability. We and our online payment partner monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchase were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customer and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transaction

How do I place Cash on delivery (COD) order?

All items that have the “Cash on Delivery Available” icon are valid for order by cash on Delivery.

Add the item(s) to the cart and proceed to checkout. When prompted to choose a payment option, select “pay by Cash on Delivery”.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a Cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & conditions:

• The maximum order value for COD is BDT 25,000

• Cash-only payment at the time of delivery.

What is Buymobile’s EMI payment option?

We are offering interest free EMI that is 0% interest

Buymobile’s EMI scheme is available for American express card holders only.

You may choose to pay in 3 to 6 month installments. The minimum order value to avail the EMI payment option is BDT 6000.

There is No processing fee charged for availing Buymobile’s EMI payment option.

How do I make a payment using Buymobile credit card EMI option?

Once you’ve added the desired items into cart, Proceed to checkout as usual, Proceed to select a ‘payment option’, select credit card (EMI)’. Choose the bank plan (3 or 6 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of installments, as per your credit card billing cycles.

The minimum order value to avail the EMI payment option is BDT 6000,

Please note that the full amount will be charged on your card the day of transaction. Within 7 days you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card’s billing date falls within those 7 working days, you need to pay only the EMI amount to the bank, Such EMI transactions are at the discretion of credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.

Can I make some payment by cash and rest of the amount by EMI for a product?

Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or EMI. If you opt for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please contact us with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.