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Shipment Policy

Delivery

How much is delivery?

Delivery is FREE on all mobile phone orders.

I have placed my order. What next?

Sit back and relax! Once your order is confirmed, we will share the order ID and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Buymobile Account’s MY ORDERS section.

What is the difference between shipping and delivery?

Shipping refers to packing and displaying of your order. While placing an order, you will find a shipping timeline on the product displayed on the website (e.g. dispatched within 7 days).

This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for order.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For smooth delivery of your orders, we have tied up with Aramex Logistics. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS.

Unfortunately, we do not offer the option to choose your preferred delivery partner.

What should I do if I find my package opened or tampered with upon delivery?

Buymobile believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by contacting us.

We will look at it immediately and get back to you.

Standard delivery

Placed orders (of in stock items) shipped within 3 business days. Your package will arrive within 7 business days. Depending on the address specified for order.

Why have I receive a partial order

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately.

Do not worry your order is on its way to you!

The expected date and time of delivery will be communicated to you before the dispatch of your order.

The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you did not receive your order, please get in touch with us.

Can I modify my order?

If you need to modify or cancel your order, please contact us right away. We are unable to cancel an order once it has shipped from the warehouse. However, last-minute changes to unshipped orders are sometimes possible.

If we are unable to make the change before the order is processed and shipped, you may need to return the items. Please review our return policy for details.

Do you ship international?

Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to Bangladesh from any part of the world.