FAQ’s

1. How much is delivery?

Free. All mobile phone pricing on our website includes FREE next-day delivery to most Bangladesh addresses. Full details of effected postcodes can be found here on the logistics website.

2. When will I receive my phone?

Your phone should arrive the day after you order or (3 business days). Sometimes issues with security checks can cause an order to be delayed, so order as early as possible to avoid disappointment. Also, on rare occasions, stock of a handset may run out which may also affect delivery.

3.What will be the warranty?

1 year warranty for all products.

4. How can I be removed from your mailing list?

Just click the unsubscribe link in any email you receive. All unsubscribe requests are honoured.

5. What if my phone breaks or goes wrong?

Most mobile phones have a 12months warrenty – so if your phone stops working properly you can have it repaired by the manufacturer, or return it to us and we will get them to repair (although this may take longer than doing it directly).

6. What are your terms and conditions?

You can find our terms and conditions, along with the network’ terms and conditions here.

7. What if I have a complaint?

We hope that you never find the need to complain, but if you do then we have a complaints procedure that will allow you to tell us where it went wrong so we can fix it

8. My question is not answered here!

For any further information please contact us. (+88 01798 222 000/111)

Gadget helpline

1. What is Gadget Helpline?

Expert, Bangladesh based technical support is delivered by our partners at Gadget Helpline. Just choose this great value additional service at checkout and you will have access to telephone support to help you make the most out of all the features on your phone, such as picture messaging, setting up email and connecting to different devices.